Because we sell digital software products, this Refund Policy explains when refunds may be available.
Eligible Refunds
A refund may be considered if:
- A license key cannot be activated due to an issue on our side.
- The delivered software or license is incorrect.
- A technical issue originating from our side prevents activation or delivery.
- We are unable to deliver the purchased product.
Non-Refundable Situations
Refunds will not be provided if:
- The license key has already been successfully activated.
- The customer purchases a product that does not meet their own hardware or software requirements after those requirements were clearly listed on the product page.
- The customer changes their mind after activation.
- The issue is caused by the customer’s own hardware, operating system, configuration, or failure to meet the published requirements.
Manual Review
Refund requests are reviewed individually.
Customers may be asked to provide:
- Order Number
- Screenshots
- Error Messages
- Additional information required for troubleshooting